How we help e-commerce brands grow

Our HQ in Hackney Wick, London

We build e-commerce stores that convert and campaigns that scale.

We're a female-founded boutique agency in east London specialising in e-commerce optimisation and growth for jewellery, fashion and wellness brands.

Unlike agencies that just drive traffic, work as an extension of your team to fix what's broken first before scaling what works.

Our small team works directly with each client, treating your business as if it were our own.

We’re passionate about content, creative and site optimisation and love to see our international clients elevate and scale their brands.

15 years building e-commerce. Here's how we can help.

See Our Services

E-commerce Development
& Optimisation

This is what we've been doing since 2010. Not just consulting but actually building.

    • Shopify site builds from scratch

    • Migrations and re-platforms (Shopify, Shopify Plus)

    • Conversion rate optimisation audits and implementation

    • UX/UI improvements based on user behaviour

    • Technical SEO set-up and optimisation

    • Site speed and performance optimisation

    • Integration management (Klaviyo, GA4, Meta Pixel, etc.)

  • We start with a topline audit to show you exactly what's holding your site back, then build a roadmap with clear priorities, timelines and fixed pricing. No surprises, no scope creep.

    • +127% CVR increase post-re-platform (jewellery brand)

    • +89% organic traffic YoY (fashion brand)

    • 2.8 second average page load time improvement (lifestyle brand)

  • Projects start at £2,200.
    Monthly retainers available for ongoing optimisation.

Request an Audit

E-mail & CRM Strategy
& Management

Email should be in your top three revenue drivers. If it's not, something's broken.

    • Klaviyo set-up and migration

    • Automated flow builds (welcome, abandon cart, post-purchase, browse abandon etc)

    • Campaign strategy and calendar planning

    • List segmentation based on behaviour

    • Deliverability optimisation

    • Template design and copywriting

    • A/B testing and performance analysis

  • We start with a platform audit to review your current set-up, show you what's underperforming and identify the gaps. Then we create a plan to fix it.

    • 34% of total revenue from email (up from 18%)

    • 42% open rate on segmented campaigns vs 22% on blasts

    • £8.40 revenue per recipient on win-back flows

  • Strategy & set-up starts at £2,400.
    Get in touch wish us to discuss custom packages.

Book a Free Consultation

Google & Meta Ads

We focus on creating profitable campaigns, not just ads that drive traffic.

    • Account set-up and structure (Meta Business Manager, Google Ads)

    • Audience research and targeting strategy

    • Creative testing and iteration

    • Campaign management and optimisation

    • Conversion tracking and attribution set-up

    • ROAS monitoring and reporting

    • Landing page recommendations

  • Ads send paid traffic to a site that must convert so we start with a review of your website conversion rate and user journeys. We then build a strategy focused on profitable campaigns that connect to your email, site experience and customer journey.

    • +210% ROAS within 60 days (lifestyle brand)

    • £42 CPA down to £18 through creative testing (jewellery brand)

    • 4.2x ROAS sustained over 6 months (fashion brand)

  • Monthly management from £1,000 (+ ad spend).

Request an Account Audit

Our process

Foundations:
Turning browsers into buyers

Most e-commerce stores convert only 1-3% of visitors, that means 97-99% leave without buying. We identify exactly what's blocking sales on your site and fix it.

Average lift: +127% conversion rate improvement

Services: Conversion Rate Optimisation, Website Re-design, User Experience Optimisation 

Retention:
Building customer loyalty

Your existing customers are your most profitable asset. We build email and CRM strategies that turn one-time buyers into loyal repeat customers. We start with an audit of your current email platform or set-up from scratch.

Average lift: +35% revenue from email within 90 days

Services: Email Marketing, Klaviyo Management, Automated Flows 

Scale:
Acquiring customers profitably

Once your store conversion improves, we help you grow profitably through strategic paid ads. With a solid foundation, we scale your acquisition through data-driven Meta and Google ads.

Typically delivers 2-4x ROAS vs. ads-only strategies

Services: Meta Ads, Google Ads, Creative Strategy 

See Our Case Studies

Client Love

  • “Every decision is unpinned with clear-thinking, transparency of cost and real diligence.”

    —Kelly Gilbert

  • "The team took the time to deeply understand our goals and delivered a tailored digital strategy that produced real, measurable results."

    —Nishita Assomull

  • "A professional team that delivers on their promises."

    —Hannah Sanusi

  • "We wouldn't hesitate to work with the KD team again.

    —Kasra Rahimi

How we work together

1. Free consultation (30 min)
We review your site and current set-up, tell you what's broken and provide a roadmap.

2. Proposal & timeline
We provide clear deliverables, fees and realistic timelines. Our pricing is transparent and competitive.

3. Onboarding
We request access to your platforms (Shopify, GA4, etc) and have a kick-off call to align on goals and priorities.

4. Build & optimise
Regular updates throughout with clear communication and direct collaboration with your team. We hit milestones or tell you why we didn't.

GET IN TOUCH